Shipping

Online Store Return Policy
Thank you for shopping with Sort.qa! We strive to provide you with a pleasant shopping experience. Please read our return policy carefully, as it outlines the guidelines for returns and exchanges based on your location.

1. Return and Exchange Policy for Qatar:
• Returns and exchanges are accepted within 5 days from the date of delivery for customers located within Qatar.
• The item(s) must be unused, undamaged, and in its original packaging with all accompanying accessories.
• If you wish to return or exchange an item, please contact our customer support team within 5 days of receiving your order. You can reach us via email or whatsapp.
• Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return or exchange.
• Our customer support team will guide you through the return or exchange process and provide you with further instructions.
• Return shipping charges will be the responsibility of the customer, and will be deducted from the refund amount or charged for exchange requests.

2. Return and Exchange Policy for GCC Countries:
• At this time, we do not accept returns or exchanges for customers located in GCC countries (Gulf Cooperation Council). We apologize for any inconvenience caused.

3. Damaged or Defective Items:
• In the event that you receive a damaged or defective item, please contact our customer support team immediately, regardless of your location.
• We may request photographs or additional information to assess the issue and provide you with the best possible solution, such as a replacement, repair, or refund.

4. Non-Returnable and Non-Exchangeable Items:
• Certain items are non-returnable and non-exchangeable for hygiene or safety reasons, as well as items specified as non-returnable or non-exchangeable in the product description.
• Please carefully review the product description before making your purchase.

Please note that this return and exchange policy applies to online purchases made directly through our website and is specific to customers located within Qatar. For customers in GCC countries, we currently do not offer returns or exchanges. If you have any further questions or need assistance, please do not hesitate to contact our customer support team.